Shipping Policy

What is your Returns Policy?

 

To be eligible for a Refund...

Returns must arrive to us within 14 days of date of delivery tracking confirmation for a refund. 

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To be eligible for an Exchange or Gift Voucher...

Returns must arrive to us within 28 days of date of delivery tracking confirmation for a refund.

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Returned items must be sent by the customer at their cost to:

Ramp Clothing, Towcestrians Sports Club, Greens Norton Road, Towcester, NN12 8AW

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The goods are your responsibility until they reach us, so make sure that they packaged securely to avoid damage during transit. We recommend sending items via a tracked postal service and obtaining proof of posting or tracking information.

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Products must be returned unworn in original packaging, with all tags and labels still attached and complete. All goods will be inspected on return.

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When making a return please make sure that you include the original invoice, highlighting whether you would like a refund or an exchange next to each returned item.

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Underwear items cannot be returned due to hygiene reasons. 

 

Refunds

 

We will refund any items returned satisfactorily in line with our Returns Policy within a strict 14 days from delivery tracking confirmation date. 

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Please highlight on the original invoice that you would like a Refund, and for which returned items. 

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We will refund the price paid for your item and this process can take between 1-2 weeks from the date we receive your returned goods.

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We only offer refunds onto the original payment method used to make the order. 

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You will receive an email notification once your Refund has been processed.

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If you return an order placed on a gift voucher, the refund will be applied to the gift voucher, or a new gift voucher issued.

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Please email us at hello@rampclothing.co.uk should you require any assistance during this process.

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